Using PakSure
PakSure is a warehouse packing-assistance system. Your business remains responsible for confirming imported order data, scanner and camera setup, printed labels, packed contents, employee access, customer releases, and final fulfillment decisions.
Accounts and authorized computers
Keep account credentials, administrator recovery codes, employee badges, and activation codes secure. Access may not be resold, shared outside the subscribed business, used to bypass plan limits, or used to copy or reverse engineer PakSure. You are responsible for removing computers and employees that are no longer trusted.
Subscriptions, renewals, and cancellation
Paid access renews according to the selected plan unless canceled. Turning off renewal does not immediately end access; PakSure remains available through the displayed paid-through date. Plan capacity and connected-computer limits apply to every subscription.
Shared PC and mobile packing spots
Starter includes two shared packing spots and Team includes four. Each active PC section or packing phone uses one spot; a PC using both A and B uses two. Mobile devices use the plan’s shared spots; there is no additional free mobile-only spot. Extra Team stations add two shared spots each. Use current PakSure apps and an internet connection to verify available spots when signing in or starting a new order. An already-loaded PC order can be finished during a connection interruption. Viewing records does not occupy a packing spot. Existing subscription charges are not automatically canceled when these offers change; review and manage your subscriptions in your account.
Failed payments
If a renewal payment fails or the payment provider marks the subscription past due, paid packing access may be suspended immediately until billing is corrected and the subscription is restored.
Expired accounts and local records
When access expires, PakSure stops paid packing functions and displays renewal options. PakSure does not intentionally delete locally stored shipments, settings, employee badges, labels, or packing videos solely because a subscription ended. The desktop expiration screen provides a local data-export option. Restoring the subscription restores normal access to records that remain on that computer.
Cameras and packing recordings
Your business controls whether packing cameras are enabled and is responsible for lawful camera placement, workplace notices, employee or visitor consent when required, camera credentials, recording retention, and access to saved footage. PakSure is not a surveillance or legal-compliance service.
Optional mobile video cloud storage
When activated, Mobile Video Cloud Storage provides 20 GB total per customer account for $19.99/month for uploaded videos recorded on phones and tablets. Computer recordings are saved locally—not uploaded to this add-on. The allowance is shared across the account’s mobile devices and warehouses; linked computers may also view uploaded mobile recordings. Capacity is not multiplied by devices and does not refill monthly. Order-data sublimits apply. Cloud recordings can be downloaded from the account’s video library. New cloud uploads stop when storage access ends. You have 30 days afterward to download cloud recordings; scheduled deletion begins after the displayed deadline. Unfinished uploads expire after 30 days. Renew before the deadline to keep completed cloud recordings. This policy does not delete order records or videos kept on your own computer. A private free test does not create a paid subscription or renew automatically.
Customer, employee, and order information
You may use PakSure only with information you are authorized to process. Included order sharing transmits the information needed to coordinate your authorized devices and warehouses, within your account allowance. Cloud video storage is separate. Do not use PakSure to expose another business’s information or for unlawful monitoring.
Hardware and third-party services
Scanners, cameras, NVRs, printers, Windows, networks, CSV exports, sales platforms, authentication, and payment services can affect operation. Compatibility depends on the equipment and configuration selected by the customer.
Updates and availability
We work to keep PakSure reliable and current, but uninterrupted operation is not guaranteed. Install approved updates, maintain backups, test important workflows after hardware or platform changes, and contact support when a release causes a problem.
Refunds and billing questions
Charges, trials, discounts, and renewal dates are shown during checkout and in the account page. Refund requests are reviewed according to the purchase terms and applicable law. Contact PakSure through the Help Center promptly if you believe a charge is incorrect.
Acceptable use and suspension
Do not use PakSure to violate law, misuse personal information, interfere with the service, distribute malicious software, gain unauthorized access, or defeat subscription controls. Access may be suspended for misuse, security risk, unpaid service, or a material violation of these terms.