Where are packing videos saved?
Cloud storage is for videos recorded on phones and tablets. Computer recordings are saved locally—not uploaded to cloud storage.
How much video can I keep?
Computer recordings use the free space on your recording computer or configured recording drive—not your cloud allowance. Capacity depends on video quality and retention settings. Check the drive’s available space in Windows and keep your own backups. Mobile access alone does not activate cloud video uploads.
Can linked devices play my videos?
Linked devices can watch uploaded mobile videos. For computer recordings, keep the recording computer online with PakSure open. For local playback, the recording computer must remain online with PakSure open and the video file available. Streaming a computer recording does not create a permanent cloud backup. Playback uses your network connection.
Is storage per account or per device?
The optional Mobile Video Cloud Storage add-on is 20 GB per account for $19.99/month. One allowance covers uploaded phone and tablet recordings across the account’s warehouses, including mobile-only accounts. Linked computers can watch those cloud videos, but their own recordings remain local. Adding a device does not add storage or require another storage subscription. This is total retained capacity, not a monthly refill. Check your account for purchase availability and your active allowance.
Usage counts the stored record fields and snapshots for shipments, products, pickup history, transfers, operations, employee rosters and shared warehouse settings. Synced copies count where retained. Uploaded cloud recordings count toward the account’s total allowance when the add-on is active. Computer-only videos, installer downloads, and internal authentication, billing, database indexes and connection-service overhead do not use that allowance. The meter is not Cloudflare’s physical database-size reading.
What happens near the limit?
Your account shows its current capacity, usage and warnings at 80% and 90%. Some space is reserved for updates and pickup completion, so new shipment uploads pause before that reserve is used. If the account or order-data limit is reached, changes that need additional online space cannot finish syncing. Reading existing records and changes that reduce storage remain available. Local records are not deleted.
Basic order sharing and 5 GB of order-data storage are included per customer account with an active subscription. No separate Warehouse Sync purchase is required. Additional warehouses still need their own subscription, and device limits still apply. There are no automatic storage overage charges and no automatic deletion under this allowance. Contact PakSure before your account fills up.
Is online sync a backup?
Keep backups of your local records and videos. Order sync is not a backup of your computer or video drive.
What happens when cloud storage ends?
New cloud video uploads stop when storage access ends. You have 30 days to play or download your cloud videos. Your account shows the deletion deadline; scheduled deletion begins after that date. Unfinished cloud uploads expire after 30 days. Renew before the deadline to keep completed cloud recordings. This policy applies to cloud videos only—not order records or recordings saved on your own computer.