Account information
PakSure uses the business, contact, subscription, authorized-computer, and support information you provide to operate your account, enforce plan limits, protect access, deliver updates, and respond to requests.
Authentication and billing
Clerk handles account authentication, including supported email and social sign-in methods. PakSure uses your verified account identity and registered device credentials to authorize access. Stripe handles payments; PakSure receives customer and subscription identifiers, plan, billing dates, and payment status, not full payment-card details. Cloudflare processes hosted website, API, database, and optional cloud-video traffic.
Orders, customers, employees, and devices
PakSure processes records your business imports or creates: customer names and usernames, order numbers, tracking and pickup codes, product listings, warehouse locations, employee rosters, packing actions, and timestamps. Windows keeps local records and settings. Connected features also store account-scoped order, employee, device, and warehouse information online so authorized devices can work together. The service is not local-only. Scanner and camera settings remain subject to the settings you choose to share.
iPhone, iPad, and computer recordings
When you choose to record, PakSure uses the device camera to create a packing video associated with the order. A mobile recording can also include sound when you allow microphone access. Phone and tablet originals remain on the recording device until the app’s retention and confirmed-transfer rules permit removal; pending uploads retain their originals. Where configured, mobile recordings can be delivered to the warehouse computer. Optional Mobile Video Cloud Storage uploads mobile recordings to the account’s private Cloudflare storage for viewing by authorized linked devices. Computer camera recordings are saved locally, not automatically uploaded to that add-on. Cross-device playback can relay a local recording without making a permanent cloud copy. Camera addresses and credentials connect to the cameras your business selects.
Order sharing and connected features
Included order sharing sends the account, warehouse, employee-roster, and shipment information required to coordinate your authorized devices and warehouses. Sharing uses the account’s order-data allowance and does not upload locally recorded packing videos. Warehouse sharing choices and device permissions still apply. Cloud video storage is a separate feature.
Support and diagnostics
When you send a help request or bug report, PakSure receives the details you submit, the associated account, and limited application information such as the installed version. Do not include passwords, camera credentials, payment-card numbers, or unnecessary customer information in a support message.
Security records and service providers
Network requests expose an IP address to the services handling them. PakSure stores IP addresses and request counts for rate limiting, and account-linked audit records for selected security and administrative actions. Authentication providers can also process browser, device, session, and approximate location information derived from IP addresses to protect sign-in. Disabling optional app telemetry does not stop this security processing. Cloudflare hosts the service and its operational diagnostics; Clerk handles sign-in; Stripe handles hosted payment and fraud-prevention processing. Their retention practices and legal obligations are separate from PakSure’s active application records.
Retention and cancellation
Canceling renewal is not account deletion. It does not erase orders or recordings on your computers or devices. When optional cloud-video access ends, new uploads stop and the account shows a download deadline; scheduled cloud-video deletion begins after 30 days. Incomplete cloud uploads also expire after 30 days. Local recording retention is configured in the app. Maintain your own backups and export information you need to keep.
Active order, employee, device, and support records do not currently have a general automatic age limit; they remain until removed through the applicable controls or account-deletion process. Rate-limit cleanup targets entries older than 24 hours, but runs opportunistically and is not a guaranteed deletion deadline. Account security audits have no general automatic expiry today. Cloudflare database recovery history can retain earlier records until its backup window expires; completing active-service deletion does not instantly erase provider recovery history.
Security
PakSure uses signed computer-bound licenses and protected local session storage. No system can promise absolute security. Use unique passwords, protect recovery information, remove computers that are no longer trusted, restrict administrator access, secure the Windows account, and maintain backups.
Permanent account deletion and your choices
Self-service account deletion is not available yet. Contact the Help Center to request permanent deletion or correction; we verify account ownership and explain the next steps. An employee badge or packing PIN is not proof of account ownership. Canceling a subscription is not account deletion.
You can update company information, manage billing, remove devices, export records, and delete records through available controls. A permanent account-deletion request concerns associated PakSure service records and cloud originals, not only the sign-in identity. Local files and independent backups are not remotely erased. Transaction records held by Stripe, and limited security records such as pseudonymous deletion receipts and retired billing identifiers, may be retained to document a request, prevent old events from restoring deleted data, meet legal obligations, or resolve a dispute. Submitting a request, or a pending or failed request, is not confirmation of completed deletion.
Sign in with Apple after deletion
Deleting a PakSure sign-in identity does not by itself revoke Apple authorization. If usable old Apple tokens are unavailable during a verified deletion request, we explain the separate manual step to stop using PakSure in your Sign in with Apple settings. We do not describe that manual step as automatic Apple revocation.
Customer and employee privacy
Businesses using PakSure are responsible for giving appropriate notices and handling customer, employee, and visitor information under the laws and workplace rules that apply to them.